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Help FAQ

Questions about online enrolments

What you need before you start, how a project runs, and who looks after what once your enrolments are live.

Before you start

What do I need to do before my project starts?

Two things: set up your aXcelerate system, and get your WordPress website ready. These guides walk you through both.

Do I need a WordPress website?

Yes. Online enrolments run on our WordPress plugin, so they only work on WordPress sites.

If your main website isn’t on WordPress, we can set up enrolments on a separate WordPress site (a sub-site) that your main site links to. You’ll host and look after the sub-site, and it needs to meet the same system requirements as any other site.

My website isn’t on WordPress. What are my options?

You have two options:

How can I tell if my website runs on WordPress?

Your web developer can confirm it, and check that your site meets the system requirements at the same time.

Which WordPress theme should I use?

Any well-built theme that follows WordPress best practice. The one thing to check is that it doesn’t replace WordPress’s default version of jQuery.

How a project works

What does a typical project look like?

Most projects follow the same steps:

  1. You set up your aXcelerate system and WordPress site.
  2. We scope your requirements, and you confirm them in writing.
  3. We configure your enrolment pages and forms.
  4. Our Quality Assurance team tests everything.
  5. You test it too (user acceptance testing), then sign off.
When can you start configuring my site?

As soon as your system setup is finished and you’ve confirmed your scoped requirements in writing. Depending on the backlog of projects, we then will schedule the project into our next available start date.

How long does setup take?

Around 6-8 weeks for most projects, though it depends on how complex yours is. That includes testing by our Quality Assurance team and your own user acceptance testing.

The biggest delays usually come from waiting on replies during scoping, or on system setup being finished. Choosing one main key contact that we can go to to keep things moving.

What if Essential or Advanced doesn’t cover what I need?

We’ll quote your project as a custom setup, priced on how complex your requirements are.

Who does what

Does aXcelerate build websites?

No. We set up the enrolment plugin and its content: course lists, course pages and enrolment forms.

For anything else on your site, you may need a web developer or designer. That includes:

  • installing a security certificate
  • installing a WordPress theme
  • hosting your site
  • sorting out conflicts between themes and plugins
  • editing your site’s other pages.
What if I don’t have web development skills?

You’ll need a web developer or designer to help, especially if you don’t have a WordPress site yet. We recommend having someone with technical skills on hand during the project, and to look after the site once it’s live.

After launch

Can I make changes once my enrolments are live?

Yes, the site is yours. You and your web developer can change its styling and settings at any time, using our help guide.

For help with a change, call our support team on 07 3215 8888 (option 2). If you’d like us to make the change, tell the support team what you need and they’ll pass it to our online enrolments team. We’ll usually scope and quote it as custom work.